1. Introduction

Tien Hsia Language School (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data in accordance with the Singapore Personal Data Protection Act (PDPA).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web-based system and services.

2. Information We Collect

We may collect the following types of personal data:

Identity Information: Name, profile picture
Contact Information: Email address, phone number
Communication Data: Messages and chat content via WhatsApp
Technical Data: Device information, IP address, browser type, usage data

We do not collect sensitive personal data.

3. Data Collected via Meta (WhatsApp Business API)

Our system integrates with WhatsApp Business API to provide communication services.

Through this integration, we may collect and process:

Phone numbers
WhatsApp profile names and photos
Message content exchanged with our business

This data is used strictly for:

Customer communication and support
CRM (Customer Relationship Management)
Service improvement and analytics

We do not use WhatsApp data for unauthorized marketing or resale.

4. How We Use Your Information

We use your data to:

Provide and operate our services
Communicate with users via WhatsApp
Manage customer relationships (CRM)
Analyze usage and improve system performance
Ensure security and prevent fraud

5. Data Sharing and Disclosure

We do not sell your personal data.

We may share data with trusted third-party service providers, including:

Cloud hosting providers (e.g., AWS, Google Cloud)
Communication platforms (e.g., Meta / WhatsApp)
Analytics tools

All third parties are required to protect your data and use it only for specified purposes.

6. Data Retention

We retain personal data:

As long as necessary to provide our services
Until the user requests deletion
Or as required by law

7. Your Rights

Under applicable laws, you may:

Request access to your data
Request correction of your data
Request deletion of your data

To do so, contact us at:
📧 [email protected]

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, disclosure, or misuse.

9. Third-Party Services

Our system may integrate with third-party platforms such as Meta (WhatsApp). Their data practices are governed by their own privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.

11. Contact Us

Tien Hsia Language School
190 Clemenceau Ave #04-02
Singapore Shopping Centre
Singapore 239924

📞 +65 6883 2131
📧 [email protected]